1. Product quality guarantee and expiration date

1.1. The properties of each product sold by Marmaluzi.lt must be indicated in the description added to each product.

1.2. Goods offered by the Seller shall be of good quality, i.e. properties of the goods shall comply with the product description. A product complies with the consumer sales contract if:

1.2.1. It matches the description provided by the Seller and has the same properties as the product presented by the Seller as an example or model when being advertising at Marmaluzi.lt.

1.2.2. It is suitable for the use for which these type of products are normally used;

1.2.3. It complies with the quality indicators that are usually characteristic of the same type of products and which the Buyer can reasonably expect based on the nature of the product and the statements made public by the manufacturer of the object / food item, its representative or seller, including advertising and labelling of items, regarding specific characteristics of the object / food item.

1.3. The Seller shall not be liable if the size, shape, colour or other parameters of the product available at Marmaluzi.lt do not match the actual size, shape, colour or other parameters of the purchased product due to the characteristics of the monitor used by the Buyer or due to other technical reasons beyond the control of the Seller. The Buyer is advised to read the product description. 

1.4. The Seller shall provide a quality guarantee for different types of goods which is valid for a certain period of time, whose specific expiration date and other terms are specified in product descriptions or invoices, and which is used as a warranty card.

1.5. The quality guarantee provided by the Seller shall not limit or restrict the rights of consumers set forth by the legal acts which can be exercises in cases when purchased products or services are of poor quality. 

1. The right to withdraw from the sales contract, and procedure for returning and exchanging goods

1.1. Right to withdraw from the sales contract

1.1.1. The Buyer shall have the right to withdraw from the sales contract without giving a reason within 14 (fourteen) days by notifying the Seller in advance. The Buyer may not exercise this right when concluding one of the agreements listed in Article 6.22810(2) of the Civil Code of the Republic of Lithuania.

1.1.2. The Buyer shall notify the Seller about his/her withdrawal from the sales contract via e-mail at marketingas@kaniu.lt. Upon receipt of the Buyer's notice, the Seller shall immediately send an acknowledgement of receipt of the notice.

1.1.3. The term of 14 (fourteen) days provided for the exercise of the right of withdrawal from the sales contract shall be calculated as follows: a. when a sales contract is concluded – from the date on which the Buyer or a person specified by him/her, other than the carrier, receives the ordered goods; b. if the Buyer has ordered more than one product in one order and the goods are delivered separately – from the date on which the Buyer or a person specified by him/her, except for the carrier, receives the last goods; c. if the goods are delivered in different batches or parts – from the date on which the Buyer or a person specified by him/her, except for the carrier, receives the last batch or part; d. if a contract is concluded for regular delivery of goods within a specified period – from the date on which the Buyer or a person specified by him/her, other than the carrier, receives the first goods.

1.1.4. If the Buyer withdraws from the sales contract before the goods are delivered to him/her, the Seller shall formalise the Buyer's withdrawal as rejection of the order, and shall inform the Buyer accordingly thereof via the indicated e-mail address.

1.1.5. If the Buyer withdraws from the sales contract after the goods are delivered to him/her or after collecting the goods, provisions provided for in clause 11.6 hereof shall apply.

1.2. Rules for the exchange and return of goods of appropriate quality

1.2.1. The Buyer has the right to replace the purchased goods with similar goods of different dimensions, shape, colour, model or parts within 14 (fourteen) days from the date of delivery of the goods to the Buyer. If there is a price difference when exchanging the goods, the Buyer must pay the Seller according to the recalculated prices. The Buyer’s notification of the wish to exercise the right provided for in this clause of the Rules with the specified returned goods shall be sent via e-mail at marketingas@kaniu.lt.

1.2.2. If the Buyer does not like the shape, size, colour, model or parts of the purchased goods, the goods shall be replaced and returned in accordance with the Retail Rules approved by Resolution No 738 of 22 July 2014 of the Government of the Republic of Lithuania. 

1.2.3. Upon receipt of the goods, the Seller shall undertake to replace them with the same goods only in the shape, size, colour, model or parts specified by the Buyer. If the Seller does not have a product suitable as replacement, the amount paid by the Buyer for the product shall be refunded. The Buyer shall be refunded within 14 (fourteen) calendar days after the Seller receives the Buyer’s notification of his/her wish to exercise this right. If the goods are not returned to the Seller, the term provided for in this clause shall be calculated from the date of return.

1.2.4. By accepting these Rules, the Buyer agrees to be refunded via bank transfer to the Buyer's bank account, unless otherwise agreed between the Buyer and the Seller.

1.2.5. The procedure for returning goods and refunding is provided for in clause 11.6 of the Rules.

1.2. Rules for the exchange and return of goods of inappropriate quality

1.3.1. Defects of sold goods shall be eliminated, and goods of inappropriate quality shall be replaced or returned in accordance with the procedures established in the Rules, and taking into account the regulatory requirements of the Republic of Lithuania.

11.3.2. To return the goods, the Buyer must comply with the following conditions:

11.3.2.1. Inform the Seller thereof via e-mail at marketingas@kaniu.lt by indicating the goods that the Buyer wishes to return;

1.3.2.2. Provide a document verifying the purchase of goods

1.3.2.3. Submit a free-form request.

1.3.3. The Seller shall have the right not to accept the goods returned by the Buyer if the Buyer does not follow the procedure for returning the goods set out in the Rules.

1.3.4. The Buyer must cover all delivery costs and fees relating to the return of goods, and the Seller, after making sure that the goods have been returned due to inappropriate quality, must refund the delivery and return costs incurred by the Buyer, except for the exceptions provided for in the Rules. Goods shall be returned in accordance with clause 11.6 hereof.

1.3.5. The Buyer shall be refunded within 14 (fourteen) calendar days after the Seller receives the Buyer’s notification regarding goods of inappropriate quality. If the goods are not returned to the Seller, the term provided for in this clause shall be calculated from the date of return. By accepting these Rules, the Buyer agrees to be refunded via bank transfer to the Buyer's bank account, unless otherwise agreed between the Buyer and the Seller.

1.3.6. Refund shall not be provided if goods have been damaged intentionally or negligently, or if the rules of use or storage of the goods have been violated, or if the goods have been used improperly or used not for their intended purpose.

1.4. Replacement and return of goods upon delivery of the wrong goods

 1.4.1. If the Buyer has been delivered the wrong goods, the Buyer must immediately, but not later than within 7 (seven) business days, inform the Seller thereof via e-mail at marketingas@kaniu.lt or by calling +370 5 2595060. The Seller shall undertake to collect such goods at its own expense and replace them with suitable goods. If the Seller does not have the ordered goods in stock, the Seller shall refund the amount paid for the goods. The Buyer shall be refunded within 14 (fourteen) calendar days after the Seller receives the Buyer’s notification of his/her wish to withdraw from the contract. If the goods are not returned to the Seller, the term provided for in this clause shall be calculated from the date of return. By accepting these Rules, the Buyer agrees to be refunded via bank transfer to the Buyer's bank account, unless otherwise agreed between the Buyer and the Seller.

1.4.2. The procedure for returning goods and refunding is provided for in clause 11.6 of the Rules.

1.5. Procedure for returning goods and refunding:

1.5.1. The Buyer may exercise his/her right to return the purchased goods only if the term for returning the goods has not been missed. The following additional requirements shall apply when returning the goods in cases provided for in clauses 11.1. -11.3. hereof: the product has not been damaged or its appearance has not substantially changed, and it has not been used - all returned goods must be returned with authentic labels, protective bags and original packaging.

1.5.2. All gifts that were given with the purchased product must be returned at the same time, unless the purchased product is returned due to quality defects, and the gifts that were added to the purchased product have been consumed or expired, due to their nature, within the term from the date of purchase of the product until the date the defects were found.

1.5.3. When returning the purchased goods, the Buyer shall specify the sender's address and properly package the goods to protect them from being damaged during shipment. The Seller shall not refund the Buyer for the goods that are damaged during shipment. The Seller shall not be liable for improperly packaged parcels, incorrectly indicated address, and in cases when parcels are lost or damaged during shipment.

1.5.4. If the Buyer purchased a set of products from Marmaluzi.lt, the Buyer shall return the entire set to the Seller, i.e. the Buyer may only exercise the rights provided for the return of the goods with respect to all goods in the set. In the event that at least one of the goods in the set does not comply with the requirements provided for in clause 11.5.2 hereof, the Seller shall have the right to refuse to accept the entire set of goods being returned.

1.5.5. Having exercised the rights provided for in clauses 11.1-11.4 hereof, the Buyer must meet the requirements for the return of goods provided for in the Rules and follow the procedure provided therein.

1.5.6. The Buyer can return the Goods by delivering them to the Seller's product pick-up point, returning them via courier or sending them by post mail. The goods must be returned to the Seller to the address indicated in the acknowledgement of receipt of the notice of withdrawal from the contract sent by the Seller to the Buyer. Procedures and conditions for delivery of heavy goods to the Seller (when assessing the quality of, replacing, repairing or returning the goods) shall be agreed separately between the Buyer and the Seller by phone or e-mail at marketingas@kaniu.lt, or the Buyer may deliver these goods himself/herself to the Pick-Up Point in Vilnius.

1.5.7. By accepting these Rules, the Buyer agrees to be refunded via bank transfer to the Buyer's bank account, unless otherwise agreed between the Buyer and the Seller.

1.5.8. Having exercised the rights provided for in clauses 11.1-11.3 hereof, the Buyer shall be refunded the following: the price of goods, administrative fee, if any, and delivery costs. Having exercised the rights provided for in clauses 11.1-11.4 hereof, the Buyer shall be refunded the following: the price of goods, administrative fee, if any, delivery costs, and costs of return of goods.

1.8.9. If the Buyer selects a delivery method other than the cheapest delivery method offered by the Seller in the DELIVERY section, the costs of the delivery method selected by the Buyer exceeding the costs of the delivery method offered by the Seller shall not be refunded.

1.5.10. The Seller shall be entitled not to refund the amounts paid by the consumer until the goods have been returned to the Seller and checked for compliance with clause 11.6.2 of the Rules.

1.5.11. If there is a price difference when exchanging the goods, the Buyer must pay the Seller according to the recalculated prices.

Return and exchange of goods is regulated by:

Recast of Order No. 258 of 17 August 2001 of the Minister of Economy of the Republic of Lithuania "On approval of rules on sale of products and provision of services where the contract is concluded by means of communication" approved by Order No. 4-959 of 23 December 2011 of the Minister of Economy of the Republic of Lithuania (Official Gazette, 2011, No. 161-7654).

Recast of Order No. 217 of 29 June 2001 of the Minister of Economy of the Republic of Lithuania "On approval of rules for returning and exchanging goods" approved by Order No. 4-243 of 15 March 2012 of the Minister of Economy of the Republic of Lithuania (Official Gazette, 2012, No. 34-1637).

Retail Rules approved by Resolution No. 697 of 11 June 2001 of the Government of the Republic of Lithuania (Official Gazette, 2001, No. 51-1778).

Civil Code of the Republic of Lithuania (Official Gazette, 2000, No. 74-2262; 2011, No. 129-6108).