Rules for buying and selling goods in the online store Marmaluzi.lt 

1. Terms and definitions

1.1. Seller – private legal entity UAB Straikas registered in the Register of Legal Entities - Vilnius Branch, State Enterprise of the Republic of Lithuania Centre of Registers, legal entity code 135453068, VAT payer's number LT354530610, registered office address Lauko str. 6, Didieji Baušiai, Šalčininkai district, address for correspondence Savanorių Ave. 173, Vilnius.

1.2. Marmaluzi.lt – online store at Marmaluzi.lt.

1.3. Buyer – 1) legally capable natural person, i.e. a person of legal age, whose capacity is not restricted by court procedure; 2) a minor between the ages of fourteen and eighteen who has the consent of his/her parents or guardians, unless he/she is emancipated; 3) legal entity; 4) duly authorised representatives of all the persons specified above.

1.4. Parties – the Buyer and the Seller.

1.5. Seller's Partner – legal entity: 1) selling goods or providing services to Marmaluzi.lt, as well as a legal entity that is used to fulfil the Customer's order; 2) with which common sales or projects are conducted in Marmaluzi.lt, on the web pages of the said legal entity or in any media where Marmaluzi.lt and the said legal entity's sales or projects will be described and announced.

1.6. Personal Data – any information related to a natural person – data subject, whose identity is known or can be directly or indirectly determined by using data such as personal number and one or several physical, physiological, psychological, economic, cultural and social features typical to a person. 

1.7. Rules – the present rules for buying and selling goods in the online store Marmaluzi.lt.

1.8. Account – result of Customer registration in Marmaluzi.lt, creating an account that stores the Customer's personal data and order history.

1.9. Privacy Policy – document approved by the Buyer, which contains the main rules for Personal Data collection, storage and processing when using Marmaluzi.lt.

1.10. Pick-Up Points – pick-up points belonging to the Seller and located at the following address: Savanorių Ave. 173, Vilnius.

2. General provisions

2.1. The Buyer shall confirm that he/she has read the present Rules by checking the box next to the statement "I have read the rules for buying and selling goods in the online store Marmaluzi.lt and agree to abide by them". Rules that are confirmed according to the latter procedure become a mandatory legal document to the Parties, determining the rights and obligations of the Buyer and the Seller, the terms and conditions for the purchase of goods, payment procedures, delivery and return procedures, party liability and other conditions relating to the purchase and sale of goods via Marmaluzi.lt.

2.2. By creating an account on Marmaluzi.lt, the Buyer shall agree to follow the Rules during initial registration. A long-term sales contract shall be concluded between the Buyer and the Seller after the Buyer agrees to follow the Rules during initial registration (when creating an account). Rules confirmed during initial registration shall apply to all the purchases of the Buyer until an updated version of the Rules is published. Information on updates to the Rules shall be published on the website

2.3. Goods sold by Marmaluzi.lt may only be purchased by Buyers, as they are defined in clause 1.3 hereof. By accepting the Rules and reading the Privacy Policy (clause 2.4 hereof), the Buyer shall confirm that he/she has the right to purchase the goods sold by Marmaluzi.lt. 

2.4. If necessary or under circumstances established in the legislation of the Republic of Lithuania, the Seller shall have the right to change, amend or supplement these Rules. Buyers shall be informed thereof when logging into Marmaluzi.lt or purchasing goods via Marmaluzi.lt for the first time after an updated version of the Rules comes into force.

2.5. The Buyer shall read the Privacy Policy approved and published by the Seller. The Buyer shall express his/her consent or objection to certain methods for the use of his/her personal data in the Privacy Policy itself according to the procedures established therein. 

2.6. If the Seller has the right or obligation to provide information or documents to the Buyer via e-mail, then, in all cases, the Buyer shall be responsible of providing a valid e-mail address to the Seller.

3. Ordering of goods, and the moment of establishment of legal relations of purchase and sale

3.1. The Buyer can order goods at Marmaluzi.lt by choosing one of the following methods:

3.1.1. Via online registration at Marmaluzi.lt (by entering one's registration name and password);

3.1.2. Without online registration at Marmaluzi.lt;

3.2. When ordering goods using one of the methods indicated in clauses 3.1.1 – 3.1.2 hereof, the Buyer shall indicate his/her Personal Data in the information fields provided by the Seller, if such data is necessary for the proper fulfilment of the order as provided in the Privacy Policy.

3.3. When, after selecting the goods or services and forming a shopping cart, the Buyer carries out all the steps of the order, including selection and confirmation of the payment method, it shall be deemed that legal relations of purchase and sale have been established between the Buyer and the Seller, and a sales contract has been concluded. The Seller shall provide the Buyer with a link to the current Rules along with an order confirmation via the e-mail specified by the Buyer.

3.4. By confirming these Rules, the Buyer shall agree to receive instructions of the ordered goods in Lithuanian not later than at the time of delivery of the goods according to the procedures provided for in the Rules and the Privacy Policy, to the e-mail address provided by the Buyer to the Seller. All essential information about a product and its properties shall be provided in the product description available at Marmaluzi.lt.

3.5. Each order of the Buyer shall be stored in Marmaluzi.lt database.

4. Rights of the Buyer

4.1. The Buyer shall have the right to purchase goods and services at Marmaluzi.lt according to the procedures established by these Rules. When ordering the goods offered by the Seller's Partners and marked as “Partner's product", or services provided by the Seller's Partners, the Buyer may be subject to the terms and conditions set by the Seller's Partners for the provision of goods or services, links to which are provided to the Buyer prior to ordering such goods or services. 

4.2. The Buyer shall have the right to cancel his/her order according to the procedures established by these Rules.

4.3. The Buyer shall have the right to replace or return the purchased goods in accordance with the procedures established by the Rules.

4.4. The Buyer shall also have other rights established in these Rules, the Privacy Policy and the legislation of the Republic of Lithuania.

5. Obligations of the Buyer

5.1. When using Marmaluzi.lt, the Buyer must fulfil his/her obligations, comply with these Rules, the Privacy Policy and other conditions clearly set out in Marmaluzi.lt, and not violate the legislation of the Republic of Lithuania. 

5.2. The Buyer must pay for the ordered goods and services, and accept them according to the procedures established by these Rules. When choosing to pick up the purchased Goods at a Pick-Up Point, the Buyer must collect the Goods at the selected Pick-Up Point within the deadlines specified herein.

6. Rights of the Seller

6.1. The Seller shall have the right to change, suspend or terminate the operation of certain Marmaluzi.lt functions or part thereof, or to change the layout of Marmaluzi.lt elements.

6.2. The Seller shall have the right to suspend or terminate the operation of Marmaluzi.lt. In such a case, all accepted and confirmed orders of Buyers shall be fully carried out, and new orders will not be accepted.

6.3. In the event of substantial changes in the terms of service (e.g., changes in market conditions, legislation, etc.), the Seller shall have the right to change the scope or method of provision of services provided by Marmaluzi.lt, suspend or terminate the provision of services or part thereof, or tax the services or part thereof. If the Buyer objects to this, his/her order shall be cancelled.

6.4. If the Buyer tries to negatively affect the operational stability and security of Marmaluzi.lt, or fails to fulfil his/her obligations, the Seller shall have the right to, immediately and without providing any prior notice, restrict or suspend the Buyer from using Marmaluzi.lt or, in exceptional cases, delete the Buyer's Account. 

6.5. When the Buyer selects the payment method provided for in clause 8.2.3 hereof, the Seller shall have the right to contact the Buyer via the details specified in the order in case of uncertainties regarding the information provided in the order. In this case, the delivery deadline of the goods shall commence from the date of contacting the Buyer. The Seller shall have the right to cancel the Buyer's order without prior notice, i) if the Seller is unable to contact the Buyer within 2 (two) business days from placement of an order, or ii) if the Buyer fails to provide the Seller with the requested information within the deadline specified by the Seller, or iii) if the Buyer does not give the Seller consent for verification of his/her personal data.

6.6. The Seller shall also have other rights established in these Rules, the Privacy Policy, other documents of Marmaluzi.lt, and the legislation of the Republic of Lithuania.

7. Obligations of the Seller

7.1. The Seller shall undertake to enable the Buyer to use Marmaluzi.lt services according to the terms and conditions established in these Rules and other documents of Marmaluzi.lt.

7.2. The Seller shall undertake to provide the Buyer with clear and understandable information established in Article 6.2287 of the Civil Code of the Republic of Lithuania.

7.3. The Seller shall undertake to respect the privacy of the Buyer and manage the Buyer's Personal Data strictly according to the procedures established by these Rules, the Privacy Policy and the legislation of the Republic of Lithuania.

7.4. The Seller shall undertake to inform the Buyer prior to placement of an order about the suspension or termination of Marmaluzi.lt functions significant for order execution, and about the changes provided for in clauses 6.2 – 6.3 hereof. Informing Buyers via Marmaluzi.lt shall be deemed as appropriate provision of information. If the Seller has already confirmed the Buyer's order, the Buyer shall be informed about the suspension or termination of Marmaluzi.lt functions significant for order execution via the contact details indicated by the Buyer (by phone, text message or e-mail).   

7.5. The Seller shall undertake to provide the Buyer with his/her ordered goods and accept goods returned by the Buyer according to the terms and conditions hereof.

7.6. If the Seller is unable to deliver the ordered product to the Buyer due to important circumstances, the Seller shall undertake to offer the Buyer an analogous product or a product whose properties are as similar as possible to the ordered product. If the Buyer refuses to accept the analogous or similar product which is offered in place of the ordered product, the Seller shall undertake to refund the Buyer within 14 (fourteen) business days, if a prepayment has been made, and, in all cases, cancel the order.

7.7. The Seller, disagreeing with the Buyer’s requirements, must provide the Buyer with a detailed reasoned written response not later than within 14 (fourteen) calendar days from the date of receipt of the Buyer’s application, unless otherwise provided by the legislation of the Republic of Lithuania and the European Union.

7.8. The Seller shall also undertake to fulfil other obligations assumed under these Rules, the Privacy Policy and the legislation of the Republic of Lithuania.

8. Prices of goods, payment terms and procedures

8.1. The prices of goods sold on Marmaluzi.lt are indicated in euros, including the amount of VAT in force at that time.

8.2. The Buyer can pay for the ordered goods in one of the following ways:

8.2.1. By using electronic banking through the PaySera payment system;

8.3. When the Seller receives payment for the goods, the order of the goods is confirmed and the delivery term of the goods commences.

8.4. By accepting these Rules, the Buyer agrees that the purchase documents - VAT invoices, which are also warranty certificates for the goods, will be submitted to him/her electronically to the e-mail address specified in the Buyer's registration form immediately after the order is completed. The VAT invoices must indicate the selected goods, their quantity, applied discounts, total price for the goods, including all the taxes, and other necessary data approved by the legislation regulating accounting.

8.5. The price of the goods cannot be changed after the order is confirmed by the Seller, excluding cases where the price of goods changes due to technical errors in information systems, correction of obvious mistakes, or other objective and substantive reasons beyond the control of the Seller (if there is evidence substantiating these reasons). If in this case the Buyer does not agree to purchase the product at a new price, the Buyer may cancel the order by informing the Seller within 2 (two) business days. If the order is cancelled in accordance with the procedure provided for in this clause, all amounts paid by the Buyer shall be refunded.

8.6. Minimum order amount necessary to form a shopping cart is € 10.00 (including VAT in force at that time). 

9. Delivery of goods

9.1. When ordering goods, the Buyer may choose one of the methods of delivery specified in clauses 9.2 – 9.5 hereof. Delivery terms and prices are provided in the DELIVERY section of Marmaluzi.lt.

9.2. If the Buyer chooses to receive the ordered goods via DPD courier home delivery service:

9.2.1. The Buyer shall undertake to indicate the exact place of delivery of the goods.

9.2.2. The Buyer shall undertake to accept the goods himself/herself. A valid identity document must be presented upon acceptance of the goods (identity card, passport or new version of the driver's license). If the Buyer cannot accept the goods himself/herself and the goods are delivered to the address specified by the Buyer, the Buyer shall have no right to make claims to the Seller regarding delivery of the goods to the wrong person.

9.2.3. Goods shall be delivered by the Seller or his/her authorised representative.

9.3. If the Buyer chooses to pick up the ordered goods at one of the Lithuanian post offices:

9.3.1. The Buyer can pick up the goods at one of the Lithuanian post offices.

9.3.2. The ordered goods must be collected not later than within 3 (three) business days after the Seller informs the Buyer via e-mail or text message that the Buyer's goods are ready for pick up.

9.3.3. Goods can also be collected by a person other than the recipient indicated in the order, if another person is specified during the placement of order. When picking up the ordered goods, it is necessary to provide the employee working in the post office with a valid document verifying your identity (ID card, passport or new version of the driver's license).

9.3.4. Pick-up service at Lithuanian post offices is not provided in the following cases:

9.3.4.1. If the total weight of the ordered goods exceeds 20 (twenty) kg.

9.3.4.2. If provision of this service is impossible due to the overall dimensions of the ordered goods. In this case, the order does not indicate that such a service is provided.

9.3.4.3. If information on available delivery methods provided during the ordering procedure does not indicate that such a service is provided.

9.4. The Buyer can collect the ordered goods free of charge at our Pick-Up Point located at Savanorių Ave. 173, Vilnius. If the Buyer selects the following method when placing an order:

9.4.1. The ordered goods must be collected not later than within 3 (three) business days after the Seller informs the Buyer via e-mail that the Buyer's goods are ready for pick up.

9.4.2. The ordered goods can be collected only by the person placing the order, or by the person specified during the placement of the order. When picking up the ordered goods, it is necessary to provide the employee of the Seller with a valid document verifying your identity (ID card, passport or new version of the driver's license).

9.5. If the Buyer selects the option of delivery to a self-service parcel terminal LP EXPRESS when placing an order:

9.5.1. Self-service parcel terminals LP EXPRESS can be used for delivering goods than do not exceed 30 kg. Goods heavier than 30 kg cannot be delivered via parcel self-service terminals.

9.5.2. Goods delivered to a self-service parcel terminal LP EXPRESS must be collected within 5 (five) calendar days after the Seller informs the Buyer via e-mail that the Buyer's goods are ready for pick up

9.6. If the Buyer selects the option of delivery via the DPD pickup network when placing an order:

9.6.1. DPD pickup network can be used to deliver goods whose weight does not exceed 31.5 kg. Goods heavier than 31.5 kg cannot be delivered via DPD pickup terminals.

9.6.2. Goods delivered via the DPD pickup network must be collected within 7 (seven) calendar days after the Seller informs the Buyer via e-mail that the Buyer's goods are ready for pick up.

9.7. The terms of delivery and the fee applicable to the Buyer are provided in the DELIVERY section of Marmaluzi.lt.

9.8. The Seller shall deliver the goods to the Buyer within the deadlines specified in the product descriptions. These deadlines are preliminary and do not apply in cases when the Seller does not have the required goods in stock and the Buyer is informed about the shortage of the ordered goods. By accepting these Rules, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller shall undertake to contact the Buyer immediately and agree on the new terms of delivery and other conditions of delivery of the goods. If the Seller does not deliver the goods within the set deadline and the Parties do not agree on an additional deadline for delivery of the goods, the Buyer may exercise his/her right to withdraw from the service contract as specified in clause 11.1 hereof.

9.9. The Seller shall be released from liability for breach of deadlines for delivery of the goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of third parties unrelated and / or independent of the Seller, or due to circumstances beyond the control of the Seller.

9.10. At the time of delivery of the goods to the Buyer, the Buyer must check the condition of the parcel and the goods in the presence of the Seller or its authorised representative, and sign the document of delivery and acceptance of the parcel. After the Buyer signs the document of delivery and acceptance of the parcel, it shall be deemed that the goods were transferred in good condition, without any damage which are not attributed to factory defects, and there are no missing parts or discrepancies (that can be identified during an external inspection of the goods). Upon noticing that the packaging of the delivered goods is damaged (crushed, wet, or otherwise externally damaged), the goods themselves are damaged, or the quantity of goods is incorrect, the Buyer must mark this in the document of delivery and acceptance of the parcel and draw up a free-form report of damage / non-compliance of the parcel and / or goods in the presence of the Seller or its representative. If the Buyer fails to do so, the Seller shall be released from liability for the damaged goods, where the cause of such damage is not a factory defect, or for any missing parts or discrepancies when such discrepancies can be identified during an external inspection of the goods.

9.11. The Buyer shall assume the risk of accidental loss of or damage to the goods from the moment the goods are transferred to the Buyer.

9.12. If, based on clauses 9.2 – 9.6 hereof, the Buyer does not collect the goods within the set deadline or they cannot be delivered to the Buyer, and the Buyer has already paid for the goods and their delivery, representatives of the Seller shall contact the Buyer to agree on another time and/or method of delivery of the goods. If the Buyer still does not collect the goods or they cannot be delivered to the Buyer, such goods shall be returned to the Seller, the order shall be cancelled, and the Buyer shall be refunded the amount paid for the goods less bank fees applied to the Seller for the bank transfers performed, and delivery fee if applicable.

9.13. If, based on clauses 9.2 – 9.6 hereof, the Buyer does not collect the goods within the set deadline or they cannot be delivered to the Buyer, and the Buyer has not yet paid for the goods, such goods shall be returned to the Seller and the order shall be cancelled.

10. Product quality guarantee and expiration date

10.1. The properties of each product sold by Marmaluzi.lt must be indicated in the description added to each product.

10.2. Goods offered by the Seller shall be of good quality, i.e. properties of the goods shall comply with the product description. A product complies with the consumer sales contract if:

10.2.1. It matches the description provided by the Seller and has the same properties as the product presented by the Seller as an example or model when being advertising at Marmaluzi.lt.

10.2.2. It is suitable for the use for which these type of products are normally used;

10.2.3. It complies with the quality indicators that are usually characteristic of the same type of products and which the Buyer can reasonably expect based on the nature of the product and the statements made public by the manufacturer of the object / food item, its representative or seller, including advertising and labelling of items, regarding specific characteristics of the object / food item.

10.3. The Seller shall not be liable if the size, shape, colour or other parameters of the product available at Marmaluzi.lt do not match the actual size, shape, colour or other parameters of the purchased product due to the characteristics of the monitor used by the Buyer or due to other technical reasons beyond the control of the Seller. The Buyer is advised to read the product description. 

10.4. The Seller shall provide a quality guarantee for different types of goods which is valid for a certain period of time, whose specific expiration date and other terms are specified in product descriptions or invoices, and which is used as a warranty card.

10.5. The quality guarantee provided by the Seller shall not limit or restrict the rights of consumers set forth by the legal acts which can be exercises in cases when purchased products or services are of poor quality. 

11. The right to withdraw from the sales contract, and procedure for returning and exchanging goods

11.1. Right to withdraw from the sales contract

11.1.1. The Buyer shall have the right to withdraw from the sales contract without giving a reason within 14 (fourteen) days by notifying the Seller in advance. The Buyer may not exercise this right when concluding one of the agreements listed in Article 6.22810(2) of the Civil Code of the Republic of Lithuania.

11.1.2. The Buyer shall notify the Seller about his/her withdrawal from the sales contract via e-mail at marketingas@kaniu.lt. Upon receipt of the Buyer's notice, the Seller shall immediately send an acknowledgement of receipt of the notice.

11.1.3. The term of 14 (fourteen) days provided for the exercise of the right of withdrawal from the sales contract shall be calculated as follows: a. when a sales contract is concluded – from the date on which the Buyer or a person specified by him/her, other than the carrier, receives the ordered goods; b. if the Buyer has ordered more than one product in one order and the goods are delivered separately – from the date on which the Buyer or a person specified by him/her, except for the carrier, receives the last goods; c. if the goods are delivered in different batches or parts – from the date on which the Buyer or a person specified by him/her, except for the carrier, receives the last batch or part; d. if a contract is concluded for regular delivery of goods within a specified period – from the date on which the Buyer or a person specified by him/her, other than the carrier, receives the first goods.

11.1.4. If the Buyer withdraws from the sales contract before the goods are delivered to him/her, the Seller shall formalise the Buyer's withdrawal as rejection of the order, and shall inform the Buyer accordingly thereof via the indicated e-mail address.

11.1.5. If the Buyer withdraws from the sales contract after the goods are delivered to him/her or after collecting the goods, provisions provided for in clause 11.6 hereof shall apply.

11.2. Rules for the exchange and return of goods of appropriate quality

11.2.1. The Buyer shall have the right to replace the purchased goods with similar goods of different dimensions, shape, colour, model or parts within 14 (fourteen) days from the date of delivery of the goods to the Buyer. If there is a price difference when exchanging the goods, the Buyer must pay the Seller according to the recalculated prices. The Buyer’s notification of the wish to exercise the right provided for in this clause of the Rules with the specified returned goods shall be sent via e-mail at marketingas@kaniu.lt.

11.2.2. If the Buyer does not like the shape, size, colour, model or parts of the purchased goods, the goods shall be replaced and returned in accordance with the Retail Rules approved by Resolution No 738 of 22 July 2014 of the Government of the Republic of Lithuania. 

11.2.3. Upon receipt of the goods, the Seller shall undertake to replace them with the same goods only in the shape, size, colour, model or parts specified by the Buyer. If the Seller does not have a product suitable as replacement, the amount paid by the Buyer for the product shall be refunded. The Buyer shall be refunded within 14 (fourteen) calendar days after the Seller receives the Buyer’s notification of his/her wish to exercise this right. If the goods are not returned to the Seller, the term provided for in this clause shall be calculated from the date of return.

11.2.4. By accepting these Rules, the Buyer agrees to be refunded via bank transfer to the Buyer's bank account, unless otherwise agreed between the Buyer and the Seller.

11.2.5. The procedure for returning goods and refunding is provided for in clause 11.6 of the Rules.

11.3. Rules for the exchange and return of goods of inappropriate quality

11.3.1. Defects of sold goods shall be eliminated, and goods of inappropriate quality shall be replaced or returned in accordance with the procedures established in the Rules, and taking into account the regulatory requirements of the Republic of Lithuania.

11.3.2. To return the goods, the Buyer must comply with the following conditions:

11.3.2.1. Inform the Seller thereof via e-mail at marketingas@kaniu.lt by indicating the goods that the Buyer wishes to return;

11.3.2.2. Provide a document verifying the purchase of goods

11.3.2.3. Submit a free-form request.

11.3.3. The Seller shall have the right not to accept the goods returned by the Buyer if the Buyer does not follow the procedure for returning the goods set out in the Rules.

11.3.4. The Buyer must cover all delivery costs and fees relating to the return of goods, and the Seller, after making sure that the goods have been returned due to inappropriate quality, must refund the delivery and return costs incurred by the Buyer, except for the exceptions provided for in the Rules. Goods shall be returned in accordance with clause 11.6 hereof.

11.3.5. The Buyer shall be refunded within 14 (fourteen) calendar days after the Seller receives the Buyer’s notification regarding goods of inappropriate quality. If the goods are not returned to the Seller, the term provided for in this clause shall be calculated from the date of return. By accepting these Rules, the Buyer agrees to be refunded via bank transfer to the Buyer's bank account, unless otherwise agreed between the Buyer and the Seller.

11.3.6. Refund shall not be provided if goods have been damaged intentionally or negligently, or if the rules of use or storage of the goods have been violated, or if the goods have been used improperly or used not for their intended purpose.

11.4. Replacement and return of goods upon delivery of the wrong goods

11.4.1. If the Buyer has been delivered the wrong goods, the Buyer must immediately, but not later than within 7 (seven) business days, inform the Seller thereof via e-mail at marketingas@kaniu.lt or by calling +370 5 2595060. The Seller shall undertake to collect such goods at its own expense and replace them with suitable goods. If the Seller does not have the ordered goods in stock, the Seller shall refund the amount paid for the goods. The Buyer shall be refunded within 14 (fourteen) calendar days after the Seller receives the Buyer’s notification of his/her wish to withdraw from the contract. If the goods are not returned to the Seller, the term provided for in this clause shall be calculated from the date of return. By accepting these Rules, the Buyer agrees to be refunded via bank transfer to the Buyer's bank account, unless otherwise agreed between the Buyer and the Seller.

11.4.2. The procedure for returning goods and refunding is provided for in clause 11.6 of the Rules.

11.5. Procedure for returning goods and refunding:

11.5.1. The Buyer may exercise his/her right to return the purchased goods only if the term for returning the goods has not been missed. The following additional requirements shall apply when returning the goods in cases provided for in clauses 11.1. -11.3. hereof: the product has not been damaged or its appearance has not substantially changed, and it has not been used - all returned goods must be returned with authentic labels, protective bags and original packaging.

11.5.2. All gifts that were given with the purchased product must be returned at the same time, unless the purchased product is returned due to quality defects, and the gifts that were added to the purchased product have been consumed or expired, due to their nature, within the term from the date of purchase of the product until the date the defects were found.

11.5.3. When returning the purchased goods, the Buyer shall specify the sender's address and properly package the goods to protect them from being damaged during shipment. The Seller shall not refund the Buyer for the goods that are damaged during shipment. The Seller shall not be liable for improperly packaged parcels, incorrectly indicated address, and in cases when parcels are lost or damaged during shipment.

11.5.4. If the Buyer purchased a set of products from Marmaluzi.lt, the Buyer shall return the entire set to the Seller, i.e. the Buyer may only exercise the rights provided for the return of the goods with respect to all goods in the set. In the event that at least one of the goods in the set does not comply with the requirements provided for in clause 11.5.2 hereof, the Seller shall have the right to refuse to accept the entire set of goods being returned.

11.5.5. Having exercised the rights provided for in clauses 11.1-11.4 hereof, the Buyer must meet the requirements for the return of goods provided for in the Rules and follow the procedure provided therein.

11.5.6. The Buyer can return the Goods by delivering them to the Seller's product pick-up point, returning them via courier or sending them by post mail. The goods must be returned to the Seller to the address indicated in the acknowledgement of receipt of the notice of withdrawal from the contract sent by the Seller to the Buyer. Procedures and conditions for delivery of heavy goods to the Seller (when assessing the quality of, replacing, repairing or returning the goods) shall be agreed separately between the Buyer and the Seller by phone or e-mail at marketingas@kaniu.lt, or the Buyer may deliver these goods himself/herself to the Pick-Up Point in Vilnius.

11.5.7. By accepting these Rules, the Buyer agrees to be refunded via bank transfer to the Buyer's bank account, unless otherwise agreed between the Buyer and the Seller.

11.5.8. Having exercised the rights provided for in clauses 11.1-11.3 hereof, the Buyer shall be refunded the following: the price of goods, administrative fee, if any, and delivery costs. Having exercised the rights provided for in clauses 11.1-11.4 hereof, the Buyer shall be refunded the following: the price of goods, administrative fee, if any, delivery costs, and costs of return of goods.

11.8.9. If the Buyer selects a delivery method other than the cheapest delivery method offered by the Seller in the DELIVERY section, the costs of the delivery method selected by the Buyer exceeding the costs of the delivery method offered by the Seller shall not be refunded.

11.5.10. The Seller shall be entitled not to refund the amounts paid by the consumer until the goods have been returned to the Seller and checked for compliance with clause 11.6.2 of the Rules.

11.5.11. If there is a price difference when exchanging the goods, the Buyer must pay the Seller according to the recalculated prices.

12. Liability

12.1. The Buyer shall be liable for the actions taken while using Marmaluzi.lt.

12.2. A registered Buyer shall be liable for security of his/her log-in information and/ or transfer thereof to third parties. If any third party uses the services provided by Marmaluzi.lt by logging in to the Buyer’s account, the Seller shall assume that this person is the Buyer.

12.3. The Seller shall be exempt from any liability in cases when losses result from the fact that, regardless of the recommendations provided by the Seller and the obligations of the Buyer, the Buyer did not read these Rules and the Privacy Policy, even though such an opportunity was provided for him/her.

12.4. If any links to the websites of third parties are posted on Marmaluzi.lt, the Seller shall not guarantee that information available for viewing by clicking on these links is correct, complete, or accurate. Liability for the content posted by third parties as well as correctness, completeness, and accuracy thereof shall be assumed by the said third parties. The Seller is not obliged to verify the provided or stored external information or to identify illegal actions. 

12.5. The Seller shall not be liable for the proper fulfilment of mutual obligations assumed by the Buyer and the Seller's Partners whose goods or services are ordered by the Buyer using Marmaluzi.lt.

13. Marketing techniques applied by the Seller

13.1. The Seller may initiate various promotional campaigns and games on Marmaluzi.lt at one’s own discretion.

13.2. The Seller shall have the right to, unilaterally and without providing prior notice, change the conditions of promotional campaigns and games, or cancel them. Any changes or cancellations in the terms and conditions of promotional campaigns shall become valid from the moment the changes (cancellations) are carried out.

14. Exchange of information

14.1. The Seller shall submit all notifications according to the procedures provided for in these Rules and the Privacy Policy to the e-mail address or via text message to the phone number indicated by the Buyer during registration or when ordering products.

14.2. The Buyer shall submit all his/her messages and questions to the Seller via communication means indicated in the "Contacts" section of the website Marmaluzi.lt.

15. Final provisions

 15.1. The present Rules have been established in accordance with the legislation of the Republic of Lithuania.

15.2. The law of the Republic of Lithuania shall be applied to relations arising on the basis of these Rules.

15.3. All disputes arising from the execution of these Rules shall be settled by means of negotiations. In the event of failure to come to an agreement within 20 (twenty) calendar days, disputes shall be settled according to the procedures established by the legislation of the Republic of Lithuania.

15.4. In the event that the Buyer does not agree with the Seller's response to the Buyer's written claim, the Buyer (natural person, consumer) may submit his/her claim/complaint regarding goods purchased at the website Marmaluzi.lt to the State Consumer Rights Protection Authority (Vilniaus str. 25, 01402 Vilnius, e-mail: tarnyba@vvtat.lt, phone: 85 262 67 51, fax: (85) 279 1466, website: www.vvtat.lt (or to its territorial divisions in counties) - or fill out an application form via the ODR platform at https://ec.europa.eu/odr/.